5. Cancellations & Refund

5.1 You have the right to cancel a Booking made through the Website.

5.2 If you decide to cancel a Booking You must notify Cabs Point by submitting a cancellation request via the form on the Contact Us page, quoting the booking reference, as per the guidance provided on the Website.

5.3 In the event of the cancellation of a Booking up to 25 minutes (unless otherwise specified on the confirmation page and your booking confirmation email) before the Agreed time, then if paying by Card, You will be entitled to a full refund of the Fare (excluding any Card Costs). Where the cancellation is less than 25 minutes (unless otherwise specified on the confirmation page and your booking confirmation email) before the agreed time, if you paid by Card then no refund will be due to You, and if you were to pay by Cash, then your profile will be marked which may prevent you from booking through Cabs Point again.

5.4 For pre-paid bookings, any agreed refunds due to you to for cancellations or complaints will be made to the card used to make the payment within up to 10 business days (business days being Monday to Friday).

5.5 If you need to cancel your booking, please contact Cabs Point as soon as possible. Cancellations made more than [24 hours] prior to the date of travel will result in a full refund of. Cancellations made less than [24 hours] prior to the date of travel will not be refunded. Bookings and cancellations made on the same day will incur a minimum charge of [£5.00].

6. Liability

6.1 Cabs Point shall use all reasonable endeavours to get you to your destination on time, but shall not be liable for any loss due to delays caused by road or traffic conditions beyond its control on the journey. Under no circumstances shall Cabs Point be liable (in contract, tort or otherwise) for any loss of profits, business or for any indirect or consequential loss whatever.
6.2 All luggage’s’ are carried entirely at your risk.
6.3 Cabs Point shall be entitled to cancel all services and provide refunds in the event of a declared national emergency, riot, war, fuel shortage, extreme weather or terrorist attack, or other circumstances beyond its control. If the car breaks down during your journey Cabs Point will endeavour to arrange an alternative car to complete the journey as soon as practicable.
6.4 You shall indemnify Cabs Point against all losses, costs, damages and expenses arising from any act or omission of any passenger in your party.
6.5 Neither party excludes or limits its liability for death or personal injury caused by negligence, or for wilful default or fraudulent misrepresentation or otherwise in any manner unenforceable by any applicable law.

7. Termination

Cabs Point  will refuse or terminate any booking with immediate effect if it places any driver or vehicle at risk of damage, violence or abuse by you or by any passenger in your party and will ask all passengers to vacate the vehicle as soon as it is safe to do so. No refunds will be given if the journey is terminated part way through the hire.